Fairy Rowland ("we," "us," or "our") operates the website fairyrowland.com (the "Website") and provides holistic therapy services. We are committed to protecting your privacy and safeguarding the personal and sensitive information you share with us.

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This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our Website, book a session, or undergo treatment.

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1. Information We Collect

To provide tailor-made therapeutic sessions, we collect both standard personal data and sensitive "special category" data related to your health and wellness.

 

Personal Information

• Contact Details: Name, email address, phone number, and mailing address.

• Booking & Financial Data: Appointment dates/times, billing address, and payment details (processed securely via our third-party payment gateways).

• Astrological Data: Date, time, and place of birth (if you request Astrology Charting).

 

Health & Sensitive Information

• Because our services blend modalities like Kinesiology, Reflexology, Ayurveda, and Massage, we may collect information regarding:

• Current physical and mental health conditions.

• Medical history, allergies, injuries, and current medications.

• Specific symptoms you wish to target (e.g., history of migraines or chronic fatigue).

• Lifestyle habits, stress levels, and wellness goals.

 

Automatically Collected Data
IP address, browser type, operating system, and browsing behaviour on our Website (collected via cookies—see our [Cookie Policy] for details).

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Deliver Services: To design, customise, and safely conduct your tailor-made holistic sessions (Reflexology, Crystal Therapy, Reiki, etc.).

• Communication: To confirm bookings, send appointment reminders, respond to inquiries, or send requested wellness resources.

• Payment Processing: To securely process transactions for your treatments.

• Safety & Legal Compliance: To ensure there are no medical contraindications to your treatment and to comply with legal, tax, or insurance obligations.

 

3. Lawful Basis for Processing (for UK/EU Clients)

 

If you are located in the UK or European Union, we process your data under the following legal bases:

1. Performance of a Contract: To fulfil the booking and provide the therapy sessions you request.

2. Explicit Consent: For the processing of sensitive health data and astrological details, which you provide voluntarily prior to treatment.

3. Legitimate Interests: To improve our Website, manage business records, and maintain professional liability insurance.

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4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We only share your data with trusted third-party service providers necessary to run our business, including:

• Scheduling software to manage your appointments.

• Payment processors to handle secure financial transactions.

• Email communication tools to send updates and confirmations.

 

Note on Confidentiality: What you share during a therapy session remains strictly confidential. Information is never disclosed to third parties unless required by law (e.g., a court order) or in rare circumstances where there is an imminent risk of harm to yourself or others.

 

5. Data Security & Retention

 

• Security: We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. Online intake forms and health notes are stored securely.

• Retention: We retain your personal and health records only for as long as necessary to provide your treatments, comply with tax laws, and satisfy professional insurance requirements (typically 7 years after your last appointment).

 

6. Your Rights

 

Depending on your location, you have the right to:

• Access the personal data we hold about you.

• Correct any inaccurate or incomplete information.

• Request the erasure of your data (subject to legal or insurance retention obligations).

• Withdraw consent at any time for the processing of your health data (please note that withdrawing consent may mean we can no longer safely provide treatments).

• Lodge a complaint with your local data protection authority if you believe your data has been mishandled.

 

7. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.

 

5. Contact Information

 

If you have any questions about our use of cookies, please contact us at:

Name: Fairy Rowland

Website: fairyrowland.com

Email: fairyrowland@gmail.com

Phone: 077 7389 2383

 

Last Updated: 29 May 2026

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